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Get started with dotCLOUD Relay

Last updated: 11/6/2025

To use our Relay service, you first need to complete the basic configuration. This documentation explains each step in detail.


Step 1: Create Your Account

First, go to our SaaS page: https://relay.dotcloud.red and create an account under "Get Started". This account is for managing all your Relay accounts.

Step 1 - Get Started


Step 2: Provide Registration Information

When creating your account, you'll be asked for relevant information including:

  • Your personal/company information

  • A pre-configured account on Exchange Online (required for identification and authentication)

You must also provide Exchange Server information, which is normally: smtp.office365.com

For detailed instructions on how to prepare the Exchange Online account, visit our website: https://docs.dotcloud.pro

Step 2 - Registration Form


Step 3: Registration Submitted

Once your registration is successfully completed, you'll receive a message confirming that your request has been submitted.

Step 3 - Submission Confirmation


Step 4: Verify Your Email

Check the mailbox you provided during registration. You should receive an email to verify your account. If you don't find the message, please check your SPAM folder.

Step 4 - Email Verification


Step 5: Account Activation

We also need to activate your account on our side. Once both verifications are complete, you can log in to our portal with your credentials.

After logging in, you'll see the following dashboard view:

Here you need to select the subscription that's right for your company.

Step 5 - Dashboard


Step 6: Active Subscription

Once your subscription is booked, you'll see in the Subscription Management that your chosen plan is active.

Step 6 - Active Subscription


Step 7: Create Relay User

Now you need to create a Relay User. Depending on your chosen plan, you can create a maximum of 3, 5, or 10 Relay Users.

Go to Relay Users and then click Add User.

Step 7 - Add Relay User


Step 8: Configure User Details

When creating the user, you can define the username and password yourself or have them automatically generated. It's also important to define an email address that this user should use as the sender.

Step 8 - User Configuration


Step 9: Save Password

The summary will be displayed again. Important: The password is shown here for the last time. Please note it down—if you lose it, a new one must be generated.

Step 9 - Password Summary


Step 10: Relay User Created

The created Relay User is now visible in the Relay Users Dashboard:

Step 10 - Relay Users Dashboard


Step 11: Register Systems

In the next step, you need to register the systems that should use our Relay service.

Go to Systems on the dashboard and click Register System.

Step 11 - Register System


Step 12: System Configuration

Here you define:

  • The name of the system that should send emails via our SaaS

  • The public IP of the system

  • Select one of the previously created Relay Users from the dropdown menu to be used for this system

Important: You must ensure that the system's IP address has permission to send emails over port 587 to our SaaS.

Important: Note that a Relay User can be used for multiple systems. What matters is the maximum send limit per Relay User according to your subscription.

Step 12 - System Details


Step 13: System Registered

After the system has been registered, it's visible on the dashboard, including the IP address and assigned Relay User.

Step 13 - Systems Dashboard


Step 14: Monitor Statistics

The system is now fully configured and ready to use. In the Statistics tab, you can always see an overview of the current status of sent emails.

Step 14 - Statistics


Step 15: Additional Information

When you click on your user account in the top right corner of the browser, you can adjust your basic settings again under Settings.

At this location, you can modify and change your user data that you provided when creating your account. Additionally, our SaaS checks the new settings to ensure that the connection to Exchange Online continues to work with your adjusted data.Step 15 - Settings


Further Resources

For more information about our solution, visit our documentation portal: https://docs.dotcloud.pro